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Currently we seek a self-motivated, team player to join our Technical Support Group as an Intern.
The Technical Support Analyst Intern will work as a team member to assist with managing all aspects of Technical Services internal and external user support.


Job Responsibilities:

• Network/web administration, hardware/software services, problem documentation/resolution and project management.
• This includes: maintaining the user network/web environment keeping to standard and ensuring it is stable and business compatible and reviewing and recommending technical and application solutions to support critical business processes.

Technical responsibilities include:

• Answering and responding to as appropriate the technical support calls & emails
• Creating access ID's; supporting and installing software and hardware
• Managing projects
• Technical support administration (help desk requests, SPAM email filter review, Network Backup monitoring and support, documentation of procedures/issues/measurements, researching technology, inventory, and evening/weekend and holiday pager support)

 
 
Requirements for the Technical Support Analyst Intern:

• Qualified candidates will have at least 1-2 years of computer education focusing mainly on hardware and software with the following technologies in an integrated Windows, Web, Linux, Routers, PC Hardware, Networking, MS Office, Internet Explorer, Exchange, internet/intranet/extranet, remote access software (i.e. VPN).

 
Desired Technical Skills include:

• Must have demonstrated skills in troubleshooting system problems related to applications/software, hardware, network connectivity, as well as network administration experience with Windows for the Server and/or Exchange.
• To fill this role, the successful individual will possess the following competencies: customer-focus, communications & presentations skills, problem solving, prioritization, team player/team participation

 
To apply, please send your resume to careers@webfullcircle.com

"We also have a number of clients with Parent offices overseas. These relationships have allowed us to understand that time zones, cultures, and business practices need to be taken into account when working on IT issues. These companies include “Team Red Bull” with parent offices in Austria, “AP&T” with parent offices in Sweden, and “Snug Seat” with parent offices in Norway. We understand that at times we may be working on an IT solution that involves over seas communication, and are aware of the time zone differences."